Certification and security of protocols
Unlike many products on the market, NOVO has all the certifications required by the European Union for digital telecare systems, including EN50134-2, which indicates that the product meets European standards for social alarms.
In addition, NOVO uses internationally recognised protocols such as SIA Dc 09.
Compliance with regulations
BACKUP DIALLING
NOVO calls the operations centre several times. This avoids problems if for any reason the call is not successful the first time.
FAULT IDENTIFICATION
Operators at the operations centre can understand what is causing a problem on the telephone line. No extra charge and no waiting.
PRIVACY
Audible and visual indicators indicate when the control centre activates and disconnects the call.
MICROPHONE SENSITIVITY
The sensitivity of NOVO's microphone allows the user to be heard clearly by the control centre even when at a distance from the device.
EXTRA EMERGENCY ALARM BUTTON
Emergency button on the front that allows an emergency call to be activated. E.g. if the elderly person loses the wristband, it can be used as temporary protection.
ELDERLY ALARM CANCELLATION BUTTON
A differently coloured button on the front of the NOVO allows you to cancel any calls made accidentally.
- Thanks to the CMP (Care Management Portal) of the NOVO system, it is possible:
Supervise the status of assistance systems at any time from any device - Monitor the user continuously even in the event of a power failure (2 - 12 days)
- Configure NOVO remotely and update it automatically
But the CMP is not only for alarms, it also keeps track of events by communicating continuously with the senior citizen life-saving bracelet SMILE.